Rules

1 – Definitions

Rule No. 1 4-8-20 (PDF 217 KB)

2 – Description of Service

720-W (PDF 99 KB)

3 – Application for Service

394-W (PDF 101 KB)
1747-W (PDF 26 KB)

4 – Contracts

395-W (PDF 100 KB)

5 – Special Information Required on Forms

Rule No. 5 4-8-20 (PDF 402 KB)

6 – Establishment and Re-establishment of Credit

398-W (PDF 98 KB)

7 – Deposits

749-W (PDF 96 KB)
709-W (PDF 98 KB)

8 – Notices

Rule No. 8 4-8-20 (PDF 332 KB)

9 – Rendering and Payment of Bills

21215 (PDF 289KB)

10 – Disputed Bills

Rule No. 10 4-8-20 (PDF 249 KB)

11 – Discontinuance and Restoration of Service

Rule No. 11 4-8-20 (PDF 1 MB)

12 – Information Available to Public

Rule 12 (PDF 145 KB)

13 – Temporary Service

411-W (PDF 101 KB)
412-W (PDF 98 KB)

14 – Continuity of Service

413-W (PDF 97 KB)

14.1 – Water Conservation and Rationing Plan

Rule 14.1 (PDF 556 KB)

14.1 – Staged Water Shortage Surcharges

Schedule 14.1 (PDF 545 KB)

15 – Main Extensions

Rule 15 (PDF 1.2 MB)

16 – Service Connections, Meters and Customer’s Facilities

424-W (PDF 97 KB)
1243-W (PDF 97 KB)
930-W (PDF 99 KB)
1244-W (PDF 100 KB)
1208-W (PDF 99 KB)
1209-W (PDF 98 KB)
1210-W (PDF 99 KB)
1211-W (PDF 93 KB)

17 – Standards for Measurement of Service

971-W (PDF 89 KB)

18 – Meter Tests and Adjustment of Bills for Meter Error

432-W (PDF 101 KB)
433-W (PDF 99 KB)
434-W (PDF 96 KB)

19 – Service to Separate Premises and Multiple Units, and Resale of Water

Rule 19 1-1-19 (PDF 145 KB)

20 – Water Conservation

782-W (PDF 95 KB)

21 – Customer Information Sharing

Rule 21 8-13-16 (PDF 89 KB)