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1

Unauthorized online bill payment services

An unaffiliated bill payment service known as Doxo Inc. is targeting Fontana Water Company Customers who found this unauthorized payment service while searching for the Water Company's on-line bill payment service. Doxo is not affiliated with and is not authorized by Fontana Water Company to accept payments. Some customers have been misled because Doxo, without permission from Fontana Water Company, used the company's logo on its web page. We have also received reports of payments never arriving or being delayed and due dates being missed when paying through Doxo.

Please see How to Pay My Bill to pay your bill on-line or by phone.

2

Persons posing as water company employees

Be alert for persons posing as water company employees to gain entrance to your home. Water company employees carry color photo id cards which they will show you upon request. To conﬁrm the identity of an employee, please call 1-909-822-2201.

Fontana Water Company will not call customers to request bank account information. Customers are only asked for bank account information when they contact Fontana Water Company and request setting up AutoPay service. Please do not give personal information to any unknown caller.

3

Persons posing as water company employees

Be aware of scammers posing as Water Company Employees calling about an unpaid water bill. Water Company Employees will not call you demanding payment for a water bill nor will they ask for a credit card number and security code for payment of a water bill over the phone.

Office: 1-909-822-2201

How to Pay My Bill

Emergencies Only: 1-909-428-8746

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City of Watsonville Water Resources Center | Case study

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Home
Customer Services
Conservation
Water Quality & Supply
Rates & Regulatory
Doing Business With Us
Contact Us

Contact Us

15966 Arrow Route
Fontana, CA 92335
Tel: 1-909-822-2201
Fax: 1-909-823-5046
Office Hours:M-Th 7:30am - 5:30pm
Alternating Fridays: 7:30am - 4pm
After Hours: 1-909-428-8746

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