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1

Unauthorized online bill payment services

An unaffiliated bill payment service known as Doxo Inc. is targeting Fontana Water Company Customers who found this unauthorized payment service while searching for the Water Company's on-line bill payment service. Doxo is not affiliated with and is not authorized by Fontana Water Company to accept payments. Some customers have been misled because Doxo, without permission from Fontana Water Company, used the company's logo on its web page. We have also received reports of payments never arriving or being delayed and due dates being missed when paying through Doxo.

Please see How to Pay My Bill to pay your bill on-line or by phone.

2

Persons posing as water company employees

Be alert for persons posing as water company employees to gain entrance to your home. Water company employees carry color photo id cards which they will show you upon request. To confirm the identity of an employee, please call 1-909-822-2201.

 

Fontana Water Company will not call customers to request bank account information. Customers are only asked for bank account information when they contact Fontana Water Company and request setting up AutoPay service. Please do not give personal information to any unknown caller.

 

 

3

Persons posing as water company employees

Be aware of scammers posing as Water Company Employees calling about an unpaid water bill. Water Company Employees will not call you demanding payment for a water bill nor will they ask for a credit card number and security code for payment of a water bill over the phone.

 

 

 

4

NOTICE OF CHANGE IN POLICY ON DISCONTINUATION OF WATER SERVICE FOR NON-PAYMENT

Beginning February 1, 2020, Fontana Water Company will no longer hand-deliver Notices of Discontinuation of Service for Non-Payment (Urgent Notices). Beginning February 1, 2020, Urgent Notices will be provided to the Customer of Record by mail no less than ten (10) days prior to discontinuance of service for non-payment and, where the Customer of Record’s address is not the address of the property to which service is provided, to the address of the property to which service is provided, addressed to “Occupant.”

For additional information, please visit our website (www.fontanawater.com) or call Fontana Water Company customer service at (909) 822-2201

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  • Home
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      • Pay My Bill
      • Financial Assistance for Rent & Utility Bills
      • How to Apply For Service
      • Shut Off For Repair
      • California Alternative Rates For Water (CARW)
      • Critical Care/Third Party Notification
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      • SB998 Reporting
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    • Cloudy Water
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Logo
  • Home
  • Customer Services
    • Programs & Services
      • Pay My Bill
      • Financial Assistance for Rent & Utility Bills
      • How to Apply For Service
      • Shut Off For Repair
      • California Alternative Rates For Water (CARW)
      • Critical Care/Third Party Notification
      • Water Audits
    • Service Map
    • Your Meter
    • Residential Information
    • General FAQs
    • Cross-Connection Control Program FAQs
    • Dig Alert
    • Emergency Disaster Relief Program
    • Notice of Expiration of Emergency Customer Protections
    • Safety & Emergency Preparedness
    • Emergency Messaging
    • Understanding Your New Water Bill
    • Billing Information
    • Disconnection Policy
      • SB998 Reporting
    • Privacy
    • Information About Your Account
    • Notice of Resumption of Disconnection Policy
  • Conservation
    • Drought Alert
    • Rebate and Conservation Programs
    • Regulation
    • Tips
    • Drought Tolerant Landscaping
    • Kids Korner
  • Water Quality & Supply
    • Water Quality
    • Cloudy Water
    • Water Sources
    • Water Treatment
    • Public Health Goal Report
    • Lead and Copper Monitoring
    • Water Quality Reports
    • 2020 Urban Water Management Plan
    • 2015 Urban Water Management Plan
    • Partners
  • Rates & Regulatory
    • Latest Rates & Regulatory Updates
    • Tariff Book
      • General Rate Schedules
      • Preliminary Statement
      • Rules
      • Forms
      • Contracts & Deviations
      • Other Tariffs
    • Advice Letter Filings With CPUC
    • Contact Information
  • Doing Business With Us
    • New Development
      • Preliminary Assessment
      • Application
      • Project Submittal Requirements
      • Water Service Availability / Flow
      • Links
    • Products & Services We Purchase
    • Supplier Diversity
      • Calendar of Events
      • Vendor Information Form
    • Career Opportunities
  • Contact Us

Contact Us

  • 15966 Arrow Route
    Fontana, CA 92335
  • Tel: 1-909-822-2201
    Fax: 1-909-823-5046
  • Office Hours:M-Th 7:30am - 5:30pm
  • Alternating Fridays: 7:30pm - 4pm
    After Hours: 1-909-428-8746

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