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1

New and improved bill pay service

Fontana Water Company is excited to announce that beginning July 1, 2023 we now have a new and improved bill pay service for paying your water bill, powered by InvoiceCloud. With simple and secure navigation, you can pay the way that’s most convenient for you – online, by phone, or by text, anytime, 24/7.

Please see New Bill Pay and AutoPay Re-register Letter.

2

Unauthorized online bill payment services

An unaffiliated bill payment service known as Doxo Inc. is targeting Fontana Water Company Customers who found this unauthorized payment service while searching for the Water Company's on-line bill payment service. Doxo is not affiliated with and is not authorized by Fontana Water Company to accept payments. Some customers have been misled because Doxo, without permission from Fontana Water Company used the company's logo on its web page. We have also received reports of payments never arriving or being delayed and due dates being missed when paying through Doxo.

Please see How to Pay My Bill to pay your bill on-line or by phone.

3

Persons posing as water company employees

Be alert for persons posing as water company employees to gain entrance to your home. Water company employees carry color photo id cards which they will show you upon request. To conﬁrm the identity of an employee, please call 1-909-822-2201. Fontana Water Company will not call customers to request bank account information. Customers are only asked for bank account information when they contact Fontana Water Company and request setting up AutoPay service. Please do not give personal information to any unknown caller.

Office: 1-909-822-2201

How to Pay My Bill

Emergencies Only: 1-909-428-8746

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City of Watsonville Water Resources Center | Case study

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Covid-19 Alert

Covid-19 Alert

COVID-19 Alert 3-23-20
COVID-19 Alert 3-19-20
COVID-19 Alert 3-17-20
COVID-19 Alert 3-13-20

Helpful Links Regarding COVID-19 Virus

Division of Drinking Water
Centers for Disease Control and Prevention
Coronavirus (COVID-19)
Governor’s Office of Emergency Services
California Department of Public Health
United States Environmental Protection Agency
Federal Centers for Disease Control

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Home
Customer Services
Conservation
Water Quality & Supply
Rates & Regulatory
Doing Business With Us
Contact Us

Contact Us

15966 Arrow Route
Fontana, CA 92335
Tel: 1-909-822-2201
Fax: 1-909-823-5046
Office Hours:M-Th 7:30am - 5:30pm
Alternating Fridays: 7:30am - 4pm
After Hours: 1-909-428-8746

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