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1

Unauthorized online bill payment services

An unaffiliated bill payment service known as Doxo Inc. is targeting Fontana Water Company Customers who found this unauthorized payment service while searching for the Water Company's on-line bill payment service. Doxo is not affiliated with and is not authorized by Fontana Water Company to accept payments. Some customers have been misled because Doxo, without permission from Fontana Water Company, used the company's logo on its web page. We have also received reports of payments never arriving or being delayed and due dates being missed when paying through Doxo.

Please see How to Pay My Bill to pay your bill on-line or by phone.

2

Persons posing as water company employees

Be alert for persons posing as water company employees to gain entrance to your home. Water company employees carry color photo id cards which they will show you upon request. To conﬁrm the identity of an employee, please call 1-909-822-2201.

Fontana Water Company will not call customers to request bank account information. Customers are only asked for bank account information when they contact Fontana Water Company and request setting up AutoPay service. Please do not give personal information to any unknown caller.

3

Persons posing as water company employees

Be aware of scammers posing as Water Company Employees calling about an unpaid water bill. Water Company Employees will not call you demanding payment for a water bill nor will they ask for a credit card number and security code for payment of a water bill over the phone.

4

NOTICE OF CHANGE IN POLICY ON DISCONTINUATION OF WATER SERVICE FOR NON-PAYMENT

Beginning February 1, 2020, Fontana Water Company will no longer hand-deliver Notices of Discontinuation of Service for Non-Payment (Urgent Notices). Beginning February 1, 2020, Urgent Notices will be provided to the Customer of Record by mail no less than ten (10) days prior to discontinuance of service for non-payment and, where the Customer of Record’s address is not the address of the property to which service is provided, to the address of the property to which service is provided, addressed to “Occupant.”

For additional information, please visit our website (www.fontanawater.com) or call Fontana Water Company customer service at (909) 822-2201

Office: 1-909-822-2201

How to Pay My Bill

Emergencies Only: 1-909-428-8746

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Covid-19 Alert

COVID-19 Alert 3-23-20
COVID-19 Alert 3-19-20
COVID-19 Alert 3-17-20
COVID-19 Alert 3-13-20

Helpful Links Regarding COVID-19 Virus

Division of Drinking Water
Centers for Disease Control and Prevention
Coronavirus (COVID-19)
Governor’s Office of Emergency Services
California Department of Public Health
United States Environmental Protection Agency
Federal Centers for Disease Control

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Home
Customer Services
Conservation
Water Quality & Supply
Rates & Regulatory
Doing Business With Us
Contact Us

Contact Us

15966 Arrow Route
Fontana, CA 92335
Tel: 1-909-822-2201
Fax: 1-909-823-5046
Office Hours:M-Th 7:30am - 5:30pm
Alternating Fridays: 7:30pm - 4pm
After Hours: 1-909-428-8746

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