Critical Care Program & Third Party Notification
Customer Assistance Program (CAP)
Third-Party Notification for Elderly or Disabled Customers
For critical care customers, we provide special services to ensure uninterrupted water supply.
Fontana Water Company offers a third-party notification service for elderly (62 or older) or disabled customers. We can send a notification to a designated third party, such as a family member, caregiver, clergyman, or guardian.
How to Request This Service:
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Provide your name, address, and documentation of age or disability:
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Proof of Age: Birth certificate, driver’s license, passport, or other reliable document.
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Proof of Disability: Certification from a licensed physician, public health nurse, or social worker.
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Include the third party’s name, address, and phone number, along with a letter from them accepting this responsibility.
This service ensures that someone you trust will be informed about important account notices on your behalf.