Ways to Pay Your Bill
Online
We now provide the ability to pay your water bill on-line using a credit card, debit card, or electronic check.
AutoPay is also available. Learn more here.
By Phone
1-844-842-6466
M-Th 7:30am – 5:30pm
Alternating Fridays: 7:30pm-4pm
Payments by phone can now be made using a credit card, debit card or electronic check.
By Mail
PO Box 987
Fontana, CA 92335
Make check payable to: Fontana Water Company
NOTE: Please include the payment stub.
In Person
Office Hours:
M-Th 7:30am – 5:30pm
Alternating Fridays: 7:30pm-4pm
View all office locations.
An after hours drop box is available at all office locations.
NOTE: Accept cash, check or money order.
Start, Stop & Move Service
Start
Service is established, in person, at any of our office locations or by email.
Stop
1-909-822-2201
M-Th 7:30am – 5:30pm
Alternating Fridays: 7:30pm-4pm
Call our Customer Service Department. If your current Billing Address is the same as the service location, a forwarding address is necessary to close your account.
Move Service
Let us help you move your water service. Contact our Customer Service Department and we will be happy to help you move service to your new address if it is in our service area.
Report-a-Problem
Fontana Water Company
1-909-822-2201
M-Th 7:30am – 5:30pm
Alternating Fridays: 7:30pm-4pm
After Hours
Emergencies 1-909-428-8746
M-F 8am – 5pm PST
Saturday & Sunday
Holidays
Alerts(4)
1
Unauthorized online bill payment services
An unaffiliated bill payment service known as Doxo Inc. is targeting Fontana Water Company Customers who found this unauthorized payment service while searching for the Water Company's on-line bill payment service. Doxo is not affiliated with and is not authorized by Fontana Water Company to accept payments. Some customers have been misled because Doxo, without permission from Fontana Water Company, used the company's logo on its web page. We have also received reports of payments never arriving or being delayed and due dates being missed when paying through Doxo.
Please see How to Pay My Bill to pay your bill on-line or by phone.
2
Persons posing as water company employees
Be alert for persons posing as water company employees to gain entrance to your home. Water company employees carry color photo id cards which they will show you upon request. To confirm the identity of an employee, please call 1-909-822-2201.
Fontana Water Company will not call customers to request bank account information. Customers are only asked for bank account information when they contact Fontana Water Company and request setting up AutoPay service. Please do not give personal information to any unknown caller.
3
Persons posing as water company employees
Be aware of scammers posing as Water Company Employees calling about an unpaid water bill. Water Company Employees will not call you demanding payment for a water bill nor will they ask for a credit card number and security code for payment of a water bill over the phone.
4
NOTICE OF CHANGE IN POLICY ON DISCONTINUATION OF WATER SERVICE FOR NON-PAYMENT
Beginning February 1, 2020, Fontana Water Company will no longer hand-deliver Notices of Discontinuation of Service for Non-Payment (Urgent Notices). Beginning February 1, 2020, Urgent Notices will be provided to the Customer of Record by mail no less than ten (10) days prior to discontinuance of service for non-payment and, where the Customer of Record’s address is not the address of the property to which service is provided, to the address of the property to which service is provided, addressed to “Occupant.”
For additional information, please visit our website (www.fontanawater.com) or call Fontana Water Company customer service at (909) 822-2201
Kids Corner
An online resource with puzzles, games, fun facts, and water information for kids of all ages.
Learn More
Water Quality
Water utilities must provide water quality or Consumer Confidence Reports to customers. The quality of the drinking water supply and adhering to the Safe Drinking Water Act is one of our top priorities.
Learn More
Projects
Every year Fontana Water plans, schedules and completes dozens of projects to ensure and secure the water supply.
Get Informed
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