News & Issues
Water Shortage Contingency Plan Approved
The Company's Water Shortage Contingency Plan (Rule 14.1) and Stage 2 Water Shortage Surcharges and Penalties (Schedule 14.1) were approved by the California Public Utilities Commission on June 22, 2015.
In Response to customer suggestions the watering days have been changed as follows:
- MONDAY and THURSDAY for street addresses ending in 0, 2, 4, 6, or 8
- TUESDAY and FRIDAY for all other street addresses
See Notice here
Notice of Proposed Tariff Changes and Public Meeting
2015 Drought Notice
Fontana Water Company has been ordered by the California Public Utilities Commission to notify its customers of the State Water Resources Control Board/s (Water Board) restrictions and fines for violations of the Board's Emergency Regulations
NOTICE OF STATE WATER RESOURCES CONTROL BOARD EMERGENCY REGULATION TO CONTROL WATER USE DURING DROUGHTS
New Water Restrictions In Effect Designed to Comply with State Mandate
Drought Notice - Spanish
Fontana Water Company and all water utilities under the jurisdiction of the California Public Utilities Commission have been ordered to notify customers of the State Water Board's restrictions and fines for violations of the Board's regulations. The emergency regulations call on all water users to sharply cut back on outdoor water use in response to severe drought conditions in California and Governor Brown's call for Californians to reduce water usage by 20 percent. Every resident of the state is responsible for complying with these regulations and your cooperation is needed to conserve precious drinking water. The State Water Board has determined that the following outdoor water use activities by Fontana Water Company's customers are not allowed:
|Watering outdoor landscapes in a way that causes water to
"runoff" onto adjacent property, non-irrigated areas, private and
public walkways, roadways, parking lots, or structures.
|Washing a vehicle, with a hose without a shut-off nozzle or other
device that will immediately stop the flow of water when not in
|Using drinking water to wash driveways and sidewalks.
|Using drinking water in a fountain or other decorative water
feature, except where the water is recirculated.
Violation of any of these four prohibited or restricted water use activities may be punished by a fine of up to five hundred dollars ($500) for each day in which the violation occurs. We want to thank our customers for doing their part and helping us through these dry times. Further information about the drought, conservation programs and other helpful tips can be obtained on our website or by contacting our local business offices:
Fontana Water Company
15966 Arrow Route
Fontana, CA 92335
Phone: (909) 822-2201
State Water Resources Control Board Adopts Water Conservation Emergency Regulations for Outdoor Water Use
The State Water Resources Control Board adopted emergency statewide urban water conservation regulations which became effective on July 28, 2014. The emergency regulations call on all water users to sharply cut back on outdoor water use in response to severe drought conditions in California. Every resident of the state is responsible for complying with these regulations which remain in place until April 25, 2015.
The State Water Board directs water utilities to educate and inform customers about the following four prohibited activities that limit outdoor irrigation and wasteful water practices:
- Using water to wash down sidewalks and driveways
- Landscape irrigation that causes runoff to streets and gutters
- Using a hose to wash a car or other outdoor use without a shutoff valve
- Using potable water in a decorative fountain unless it recirculates the water
San Gabriel Valley Water Company is actively promoting compliance with these regulations through customer education and as directed by the California Public Utilities Commission. We continue to educate customers through methods of outreach such as direct mail, web site alerts, messages on customer bills and school-based education programs that reinforce the need for customers and their families to take prompt action to reduce outdoor water use to conserve precious drinking water.
San Gabriel has an active and comprehensive conservation program that offers a full range of helpful programs for customers to cut back their water use, including:
- high-efficiency clothes washer rebates
- weather based irrigation controller rebates
- high-efficiency toilet program at no charge to customers
- water conservation audits at no charge to customers
- landscape design classes
- conservation kits at no charge to customers
- helpful conservation tips and fact sheets with easy access on company's web page
Current information about the State Water Board's actions and helpful conservation tips, money saving rebates, etc. is available on the Conservation/Education page of our website.
Fontana Water Company Uses Innovative Small Hydropower Project to Hold Down Water Costs, Create Renewable Electricity and Help Meet Climate Change Goals
Congresswoman Gloria Negrete McLeod and State Assembly member Cheryl Brown Help Cut Ribbon on First-of-its-Kind Project
(FONTANA, CA) - Lawmakers and water company officials cut the ribbon on an innovative hydroelectric generation project that creates enough electricity to power a local water treatment plant and provide excess power back to the local utility grid, Fontana Water Company announced today.
Known as "in-conduit" hydroelectric generation, the project takes advantage of existing water flow through Fontana Water Company's Sandhill Surface Water Treatment Plant in Rialto to produce electricity without burning fossil fuels making it a renewable and sustainable source of power. The plant is the first one of its kind operating in Southern California.
"This project is a win-win-win," said Robert K. Young, General Manager of Fontana Water Company. "Electricity is one of our biggest expenses so this will help keep those costs down, which in turn will help hold down the cost of water to our customers. By taking advantage of state and federal grants, this is a very cost effective project for us."
Young also emphasized that the electricity produced by the in-line turbines will be "green energy" because they produce zero emissions from the generation of electricity. Electric utilities like Southern California Edison are required by state law to generate more electricity from non-polluting sources like hydro, so the new facility helps meet the state's climate change goals.
Joining the ribbon cutting ceremony were U.S. Representative Gloria Negrete McLeod (D-Montclair), who represents this area in Congress, and California Assembly member Cheryl Brown, (D-San Bernardino) who represents Fontana in the state legislature, and Fontana City Councilman Jesse Sandoval.
"Fontana Water Company's small hydro project bordering the communities of Fontana and Rialto is going to make a big difference in the Inland Empire," said US Rep. Gloria Negrete McLeod. "For a small federal investment of less than half a million dollars, we've put people to work at good paying construction jobs, made the water system more reliable and helped control future costs. This one small facility will generate enough electricity to run the entire plant and it will sell power back to Edison. Everyone will benefit from the use of this technology."
State policy also encourages diversification of our electric generation infrastructure by providing significant funding for small projects distributed around California. Other state policies require the addition of renewable power and reduction in greenhouse gas emissions.
"This power plant is exactly what the state has been trying to encourage with policies on climate change, renewable portfolio standards and distributed generation," said Assembly member Cheryl Brown, who represents the area. "The Self Generation Incentive Program was created more than a decade ago to stimulate the development of many small-scale generation systems using a wide variety of technologies. I'm so pleased that this plant, the first of its kind in Southern California, became a reality, in part, because of this program."
The "in-conduit" system used by Fontana Water Company takes advantage of the difference in water pressure when the water first enters the plant, which can be 140 psi, and the water pressure needed to safely operate the plant, which is about 10 psi. That difference represents energy that is now being converted to electricity.
The Sandhill Hydroelectric Station is comprised one 95 kW turbine and a second 215 kW turbine. Most of the time, the turbines will provide nearly all the power needed to serve on-site power needs at the Sandhill Plant, and during high flows they will be able to export excess electricity to the power grid. Once the project is approved by the CPUC, electric savings will flow directly to water customers. All of the savings in electricity costs are passed through to Fontana Water Company's customers.
Additionally, the Project's environmental benefits are equivalent to supplying energy to 194 homes, cutting CO2 emissions by 950 tons and offsetting carbon emissions from 294 vehicles.
The cost of the project is approximately $1.7 million dollars and Fontana has secured two grants for the project, one from the federal government in the amount of $498,000 and a second from the State of California in the amount of $337,500 for a total of approximately $835,500.
Construction of the Sandhill Hydroelectric Station began around May of 2013 and completed in November. The plant has been tested and is now in service.
"This highly efficient, clean, renewable power plant represents an important milestone for the water company, our customers, and for the state of California," said water company CEO Michael Whitehead. "We all need to make wise and efficient use of our natural resources. Using our available drinking water supplies to also generate clean, renewable energy helps us achieve these important goals."
Fontana Water Company Responds to Governor Brown's Declaration of a Statewide Drought
There is no doubt that California is in the middle of another drought, so we welcome the Governor’s declaration and his call for a voluntary 20 percent reduction in water use as a way to focus everyone’s attention on what we can do today to make sure we have water in the future. Fontana Water Company has been providing water service to the residents and businesses in our service areas for more than half a century. Most of the water we serve comes from underground aquifers that are replenished by rain and stormwater that flows from the nearby San Gabriel Mountains together with surface water flows in Lytle Creek. However, the lack of rainfall has reduced the amount of water in those aquifers and in Lytle Creek.
We urge our customers to continue to conserve and find ways to voluntarily reduce their water use. Tips on how to reduce water use can be found on our website's conservation page at:
We will keep our customers informed about the status of the water supply whenever there are new developments, so keep an eye on your water bills and our website.
Thank you all for helping us work our way through these dry times.
Fontana Water Company's New Perchlorate Treatment Plant Will Restore Nearly 4 Million Gallons of Drinking Water Daily
(FONTANA, CA) - A new water treatment plant designed to remove perchlorate contamination from local groundwater will restore about 4 million gallons of drinking water per day, a big boost to the Fontana Water Company's local supplies, according to company officials. Federal funding is paying a large part of the cost of the new plant, which is restoring the capacity of a well that was shut down in 2010 because of perchlorate.
Fontana Water Company executives were joined at the dedication ceremony today by US Representative Gloria Negrete McLeod, State Senator Norma Torres, California Assembly member Cheryl Brown and Mayor of the City of Fontana, Acquanetta Warren.
"Fontana Water Company has been hard at work for more than a decade in an effort to protect and restore this priceless renewable resource, so it is very gratifying that today we can show some of the tangible results of all that hard work," said Robert K. Young, General Manager of Fontana Water Company. "In particular I want to thank all of those elected officials who have supported our efforts along the way, in Washington DC, Sacramento and right here in Fontana."
The new treatment system, which is designated as Plant F23, will be going into service in just a few days once the testing process is complete. The plant is comprised of Well F23A, which can pump 2,800 gallons per minute, two pair of ion exchange vessels with pre-filters, one granular activated carbon vessel, two 500,000 gallon reservoirs, a booster station and a well discharge pit.
"It is critical that the city and the water company work together to solve the perchlorate problem because nothing is more vital to the economic health of our community than having a safe and reliable source of water," said Acquanetta Warren, Mayor of the City of Fontana. "The importance of water is amply demonstrated by the fact that all levels of government are united behind the goal of restoring our groundwater."
Perchlorate contamination began to reach critical levels in the area in the late 1990s and has forced the closure of 13 of Fontana Water Company's 34 drinking water wells and the loss of approximately 32 million gallons per day of drinking water.
Much of the perchlorate in the area was the result of military and defense operations during and after World War II. Over the years, perchlorate was washed from the soil into the groundwater by rain and various human activities in the area of the Mid Valley Landfill.
Funding for the plant comes in large part from the U.S. Department of Defense through its Environmental Security Technology Certification Program.
"This new perchlorate treatment facility in Fontana is a great example of how local needs and federal resources can be matched to solve problems," said U.S. Representative Gloria Negrete McLeod. "I am committed to working with the water company, the City of Fontana, and all other cities across California's 35th Congressional district to ensure the Inland Empire's water supply is safe for the community."
While the addition of Plant F23 is significant, Fontana Water Company still has 10 wells out of service, and perchlorate continues to threaten additional wells, according to the preliminary results of two federally funded studies.
"I am grateful for this new perchlorate treatment plant as it will help provide a clean reliable water supply to the residents of Fontana," said State Senator Norma Torres. "However, there is still more work that needs to be done to address perchlorate contamination issues. In the months and years ahead I plan on using the full extent of my legislative authority to find solutions to this serious problem."
Fontana Water Company gets most of its water from local groundwater supplies in the Chino Basin, as well as a significant amount from Rialto/Colton and Lytle Creek. The company also has connections to the State Water Project, which delivers water from Northern California. However, climate change and population growth in the Southwest are making imported water a more expensive and less reliable supply for the future. The region's best hope of maintaining adequate water supply is by restoration and careful stewardship of local groundwater.
"The new perchlorate treatment facility in Fontana is a very important addition to the region's future water security, and it dovetails perfectly with what we're trying to accomplish in Sacramento for statewide water policy. In order for California to become less dependent on imported water from the Sierras or the Colorado River, it is vital that we protect and restore local renewable water resources," said Assembly member Cheryl R. Brown.
The water treatment plant includes two reservoirs with a total of one million gallons of storage capacity. The two reservoirs allow Fontana Water Company to continue service with one when the other is off line for maintenance or other reasons. The added storage will aid water flow for public firefighting purposes and gives the company flexibility to store water when electric rates are low, which will reduce cost to consumers.
The booster station is required to distribute water to customers throughout the Fontana system. The boosters are capable of pumping 7,250 gallons per minute. The site also includes chlorination equipment for the purposes of disinfection.
The plant is connected to Fontana Water Company's modern SCADA computerized operating system, which allows a single operator to monitor and remotely control the entire water system at all times.
Our offices will be closed:
Monday, January 20th - MLK Day
Monday, February 17th - President's Day
Monday, May 26th - Memorial Day
Friday, July 4th - Independence Day
Monday, September 1st - Labor Day
Monday, October 13th - Columbus Day
Tuesday, November 11th - Veterans Day
Thursday & Friday - November 27th & 28th - Thanksgiving Holiday
At 12:00 noon Tuesday, December 23rd - Awards Luncheon
Wednesday & Thursday, December 24th & 25th - Christmas Holiday
In case of an emergency call (909) 428 - 8746
2010 Update of the Urban Water Management Plan
In conformance with the California Urban Water Management Planning Act, Fontana Water Company ("Company") held a public hearing for adoption of its 2010 update of the Urban Water Management Plan ("Plan") at 2:00 p.m., June 29, 2010, in the Company's Office located at 15966 Arrow Route, Fontana, California. The Company's Board of Directors adopted the Plan on July 5, 2011, as of July 1, 2011.
The Plan may be viewed online here.
California Public Utilities Commission
2010 Water Action Plan
Fontana Water Company supports the Public Utilities Commission's Water Action Plan. This document outlines ways to maintain water quality, strengthen water conservation efforts, assist low-income customers, and set rates that balance investment, conservation, and affordability.
Conservation Rebate Information:
Please visit bewaterwise.com for rebate information on water saving devices.
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